1. Agreement and accounts
By creating an account, ordering a subscription, or using LaraSignal, you agree to these Terms. If you use the Service for an organization, you represent that you can bind that organization. You must provide accurate account information, keep credentials secure, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account and for ensuring your users comply with these Terms.
2. Service and acceptable use
LaraSignal provides application performance monitoring, telemetry ingestion, analysis, alerts, and related services. You may use the Service only lawfully and in accordance with documentation and purchased usage limits.
You must not misuse the Service, interfere with its operation, probe or bypass security controls, reverse engineer non-open-source portions, transmit malware, violate another person’s rights, monitor systems without authorization, resell the Service without written permission, or use it to develop a competing product. We may suspend access reasonably necessary to prevent harm, address unlawful use, or protect the Service and other customers.
3. Telemetry data and ownership
You retain all right, title, and interest in data you submit to the Service, including application telemetry (“Customer Data”). You grant us a limited, non-exclusive right to process Customer Data solely to provide, secure, support, and improve the Service and as required by law. You are responsible for having the rights and notices required to collect and submit Customer Data.
We own the Service, documentation, and related technology. We may create aggregated and de-identified usage statistics that do not identify you, your users, or your applications.
4. Subscriptions, fees, and cancellation
Creem is our Merchant of Record. Paid subscriptions are billed in advance on a recurring basis, with event usage and prepaid event packs measured as described on the Pricing page. Creem calculates and handles applicable transaction taxes. Fees are non-refundable except where required by law or expressly stated in an order. We may change pricing on at least 30 days’ notice, effective at your next renewal.
You may cancel at any time through your account. Cancellation takes effect at the end of the current billing period. Unused prepaid event capacity expires at period end and does not roll over. After termination or expiration, access ends and Customer Data will be deleted under our retention processes unless law requires longer preservation.
5. Availability, support, and changes
We aim to operate the Service reliably and may perform maintenance, update features, or modify the Service. Unless a separate written service level agreement applies to your order, the Service is provided without a guaranteed uptime commitment and service credits are not available. We will use commercially reasonable efforts to provide advance notice of material planned interruptions.
6. Confidentiality and security
Each party will protect the other’s non-public confidential information using reasonable care and use it only for this agreement. We maintain administrative, technical, and organizational safeguards designed to protect Customer Data. No system is completely secure, and you are responsible for configuring the agent, redaction rules, access permissions, and integrations appropriately.
7. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted or error-free. LaraSignal is an operational aid and does not replace your own testing, security, backup, or compliance programs.
8. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, goodwill, or data. Each party’s aggregate liability arising from the Service will not exceed the fees you paid to LaraSignal during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited.
9. Indemnification
You will defend and indemnify LaraSignal from third-party claims arising from your Customer Data, unlawful use, or breach of these Terms. We will defend you against third-party claims that the unmodified Service infringes intellectual property rights, subject to customary exclusions and remedies.
10. Governing law and disputes
These Terms are governed by the laws of the jurisdiction identified in your order form, without regard to conflict-of-law rules. If no order form identifies a jurisdiction, the laws and courts of the location of the LaraSignal contracting entity apply. Before filing a claim, each party will attempt in good faith for 30 days to resolve the dispute informally. Mandatory consumer rights remain unaffected.
11. General terms
Neither party may assign this agreement without consent, except in connection with a merger, acquisition, or sale of substantially all assets. Neither party is liable for delay caused by events beyond reasonable control. These Terms, applicable order forms, and referenced policies form the entire agreement. If a provision is unenforceable, the remainder continues in effect. We may update these Terms and will provide reasonable notice of material changes.
12. Contact
Questions about these Terms may be sent to legal@larasignal.com.